Technical service center

Keep this in mind when redeeming a Guarantee

  • Report: You must report the product damage, the purchase date, and leave it available at the nearest store or authorized service points.
  • Call us: To process your warranty, visit the brand's service centers or our stores . If you are in a city without an authorized service center, call +504 2512-6000 or contact us through our contact page .
  • Read the instructions: To ensure 100% coverage, always check the product packaging and user manual.
Lady Lee Store
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The warranty DOES apply when...

The product has a technical fault or factory defect, certified by an Authorized Service Center .

Go to service centers
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The warranty does NOT apply when...

  • The installation or usage instructions are not followed.
  • Damage due to improper use, adverse environmental conditions, or faulty installation.
  • Voltage fluctuations or lightning.
  • The product was opened or tampered with by unauthorized personnel.
  • Non-original parts or accessories were used.
  • Damage caused by insects or rodents.
  • Tampering with serial numbers.
  • Application outside the territory where it was purchased.