Technical service center
Keep this in mind when redeeming a Guarantee
- Report: You must report the product damage, the purchase date, and leave it available at the nearest store or authorized service points.
- Call us: To process your warranty, visit the brand's service centers or our stores . If you are in a city without an authorized service center, call +504 2512-6000 or contact us through our contact page .
- Read the instructions: To ensure 100% coverage, always check the product packaging and user manual.
The warranty DOES apply when...
The product has a technical fault or factory defect, certified by an Authorized Service Center .
Go to service centersThe warranty does NOT apply when...
- The installation or usage instructions are not followed.
- Damage due to improper use, adverse environmental conditions, or faulty installation.
- Voltage fluctuations or lightning.
- The product was opened or tampered with by unauthorized personnel.
- Non-original parts or accessories were used.
- Damage caused by insects or rodents.
- Tampering with serial numbers.
- Application outside the territory where it was purchased.
